Shipping Policy

Shipping Policy

Thank you for shopping with shopkarova. Below is everything you need to know about how we ship your order.

Processing Time

All orders are processed and dispatched within 1-2 business days of being placed. Orders placed on weekends or public holidays will be processed the next business day. You’ll receive a confirmation email once your order has shipped.

Delivery Time

We ship internationally. Once dispatched, orders typically arrive within 7-12 business days, depending on your location and local customs processing.

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to customs, weather, peak seasons, or carrier issues outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your purchase.

Order Tracking

When your order ships, we’ll email you a tracking number so you can follow its journey. Tracking information may take 24-48 hours to update after dispatch. If your tracking hasn’t updated after that time, please contact us.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in your order total. Please check with your local customs office if you’re unsure what may apply.

Multiple Item Orders

If you order more than one item, your products may ship separately and arrive on different dates. You’ll receive tracking details for each shipment.

Incorrect Address

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible and we’ll do our best to update it before dispatch.

Lost, Delayed, or Damaged Packages

If your order is delayed beyond the estimated delivery window, arrives damaged, or appears to be lost, please contact us at [email address] with your order number. We’ll work with the carrier to resolve the issue and, where appropriate, offer a replacement or refund.

Contact Us

Questions about your order? Reach us at [email address] and we’ll get back to you within 1-2 business days.